![]() If you've tried the steps above and can't get Firefox to stop crashing, the instructions below will show you how to get the crash Report IDs for your most recent submitted crash reports, so our volunteers can help you. If Firefox crashes repeatedly, check your RAM for errors using for instance the following tool, Memtest86+ Rember.įiguring out the cause of a crash can be difficult. Follow the steps in Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems to determine the cause.Ĭheck your hardware Check your RAM for errors.If your crash doesn't happen in Troubleshoot Mode, it is most likely because an extension, theme, or hardware acceleration is causing the crash. The crash doesn't happen in Troubleshoot Mode Try to get help with your crash ID (see below). If your crash still happens in Troubleshoot Mode, it is not being caused by an extension, theme, or hardware acceleration. The crash still happens in Troubleshoot Mode Consider using it before going through a lengthy troubleshooting process. Note: The Refresh Firefox feature can fix many issues by restoring Firefox to its default state while saving your essential information. If updating software didn't work or if Firefox crashes on startup, use the steps below to test whether the crash happens in Firefox Troubleshoot Mode or not and then follow the instructions in the recommended articles.Ĭlick the menu button, click Help, select Troubleshoot Mode… and click Restart in the Restart Firefox in Troubleshoot Mode? dialog. For more information, see Identify problems caused by third-party modules in Firefox for Windows.Ĭheck to see if the crash happens in Troubleshoot Mode ![]() You may not notice that a malicious or unexpected module has been loaded, and it may cause problems that appear to be Firefox issues. Sometimes, these applications load harmful modules that cause Firefox crashes, reduced performance, or compatibility issues. Third-party applications (such as antivirus software, archiving software, and other tools) may load modules into Firefox. For more information, see Troubleshoot Firefox issues caused by malware. Thunderbolt Bus: MacBook Pro, Apple Inc., 47.A number of different viruses and spyware are known to crash Firefox. Thunderbolt Bus: MacBook Pro, Apple Inc., 47.4 ![]() USB Device: FaceTime HD Camera (Built-in) USB Device: Apple Internal Keyboard / Trackpad Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, LPDDR3, 2133 MHz, Micron,. Graphics: kHW_IntelIrisGraphics655Item, Intel Iris Plus Graphics 655, spdisplays_builtin MALLOC_NANO (reserved) 256.0M 1 reserved VM address space (unallocated) ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%) Sleep/Wake UUID: 66FA16DB-3758-4F78-9D6C-35B4D3422C9BĬrashed Thread: 22 Dispatch queue: MFEWSNetworkTaskHandler queue (QOS: BACKGROUND)Įxception Codes: 0x0000000000000000, 0x0000000000000000Ĭalls made by other processes targeting this process:Ĭalls made by all processes on this machine: ![]() I've shortened the log here in the post because of its size. But I can't get Mail to work.Ĭould someone read the log what's the problem? My guess is that it's some mail message in the mailbox that's causing the crash. Other clients work on Mac, but again they are extremely taxing on the processor and battery - when I asked Apple about this they said don't use Outlook, use our Mail app. I have tried to address this with Apple support but their response is just a misconfigured Exchange server which is nonsense. I turn on Mail, which crashes within 20 seconds of opening it and like this over and over again. Unfortunately, the Mail app keeps crashing. Mail application crash On my Mac, I use macOS Big Sur and the Mail app, where I have an Exchange account and an IMAP account. TimeFromLaunch: 0 hours, 0 minutes, 0 secondsĬrashedApp_Virtual_Memory_Size_MB: 5327.976ĬrashedApp_Resident_Memory_Size_MB: 117.1875 UnsymbolicatedChecksum: FA4DBFDEDB1ECCDA29EC2FD8B06D1F9DĬrashed thread Stack Pointer: 0x_0000700004432aa0 Microsoft Error Reporting log version: 2.0Įxception Code: KERN_INVALID_ADDRESS (0x0000000000000000)Īpplication Bundle ID: Ĭrashed Module Offset: 0x0000000000021ab6 Microsoft Outlook Report Error - KERN_INVALID_ADDRESS (0x0000000000000000) Outlook and all other MS applications are crashing.
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